Warranty

The Luminaires Group (Luminis), (hereinafter called “Luminis”) warrants that, for a period of five (5) years from the date of shipment to the original purchaser at the original installed location (described below as “Customer”), each product will be free from any defects in material and workmanship which cause the product to fail to operate in accordance with the products’ performance specifications as they exist at the time of shipment.

This limited warranty is void if the product is (i) installed improperly or otherwise not in accordance with the Luminis installation instructions and guidelines that are shipped with the product or any applicable standards or codes, such as, without limitation, those standards of codes of the National Electrical Code, the Standards for Safety of Underwriters Laboratory, Inc., or the Canadian Standards Association, (ii) altered or repaired other than as authorized in writing by Luminis, (iii) misused or abused, whether intentionally or not, including without limitation if the product is used at any time in an environment or operating range, or subjected to electrical values, in excess of those specified in the product’s performance specifications, (iv) damaged due to Acts of God, (v) used in violation of any applicable standard or code for use, such as, without limitation, those standards or codes of the Standards for Safety of Underwriters Laboratory, Inc., or the Canadian Standards Association, (vi) used other than as a standalone product (ie integrated into another lighting product) or (vii) damaged in transit or handling.

Luminis’s obligation under this limited warranty is limited to, at Luminis’s option, either repair or replacement of the defective part or parts or else make available a new replacement product that will provide equal or better performance. LUMINIS’S OBLIGATIONS UNDER THIS LIMITED WARRANTY DO NOT INCLUDE ANY OTHER COSTS OR EXPENSES, SUCH AS, WITHOUT LIMITATION, ANY COSTS OR EXPENSES OF REMOVAL OR REINSTALLATION WHATEVER THE CAUSE OR HOWEVER INCURRED OR IMPOSED (FOR EXAMPLE AND WITHOUT LIMITATION, LABOR COSTS OR EXPENSES, ADMINISTRATIVE COSTS, OR REQUIREMENTS OF LAW OR ANY GOVERNMENTAL AGENCY OR BODY). NO IMPLIED WARRANTY OF MERCHANTIABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY BEYOND THE AFOREMENTIONED WARRANTY PERIOD. The foregoing warranty is exclusive of all other statutory, written or oral warranties and no other warranties of any kind, statutory or otherwise, are given or herein expressed.

LIMITATION OF LIABILITY

Luminis will not under any circumstances whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages including but not limited to, loss of profits or revenues, loss of any other goods or associated equipment or damage to any associated equipment, cost of capital, cost of substitute products, facilities or services, down-time cost or claims of claimant’s Customers. Luminis’s liability on any claim of any kind for any loss or damages arising out of, resulting from or concerning any aspect of this agreement for the product or services furnished hereunder shall not exceed the price of the Product which gives rise to the claim.

RETURN FOR INSPECTION AND REPAIR PROCEDURES

All warranty claims must be made in accordance with Luminis’s Return and Repair Procedures as outlined within this document. All warranty claims and or questions are to be directed to your Luminis representative (see our website www.luminis.com for list). If deemed necessary and at Luminis’s sole discretion, a Return Goods Authorization (RGA) number could be issued, in which case the following will be required:

  1. Luminis will advise which components should be returned for inspection.
  2. All products or components that are authorized for return to Luminis must be shipped freight prepaid (standard ground service).
  3. Each component or product must be packaged carefully so as to prevent damages in shipment.
  4. The RGA number must be included on both the packing slip of the component or product being returned and on the outside of the box. (Include your name and email address on the packing slip so that Luminis can contact you easily.)
  5. Obtain a proof of delivery to ensure that the material is received.

If, upon inspection, Luminis determines that the product has breached the terms of its limited warranty, Luminis will reimburse all freight costs but only up to the amount of standard non-expedited ground service charges from the Customer’s destination to Montreal. If Luminis determines that it shall repair or replace a product that has breached the terms of its limited warranty, Luminis will execute such repair or replacement at its sole discretion within a time frame determined by Luminis based on standard lead times and availability of parts at time of repair. Luminis shall be responsible for shipping costs and charges and all Taxes only up to the amount of standard non-expedited ground service charges from Montreal to the Customer’s original destination.

If, upon inspection, Luminis determines that the product has not breached the terms of its limited warranty, Luminis shall inform the Customer the reason for this determination. If repairs or a replacement is required, Luminis will issue a quote to the Customer to repair or replace the product. If, the Customer accepts the quoted charges to repair or replace the product, the Customer shall issue a purchase order to Luminis. All freight charges shall be at the Customer’s expense. If the Customer declines the quoted charges, Luminis shall return the product to the Customer at the Customer’s expense.

Please note that in the event the returned component or product is not found to be defective, you may be subject to a labor charge for the evaluation process.

LIMITED LABOR REIMBURSEMENT

For a period of one (1) year from date of shipment, Luminis will only reimburse preauthorized labor costs for field repairs by a qualified contractor for any product. A fully documented, detailed quotation must be provided in writing to Luminis upon which Luminis will issue a Purchase Order authorizing labor. No work shall commence prior to Luminis’s approval and purchase order. No equipment rental costs will be reimbursed. For the second through fifth year following the date of shipment, all parts deemed to be defective will be replaced at no charge to the Customer. However, the Customer is solely responsible for the labor or related cost associated with the removal and reinstallation of such parts. No labor costs will be reimbursed during years 2 to 5 of the limited warranty period.

SPECIAL NOTE

Normal wear and tear on the product is not covered by this limited warranty. Exterior or mechanical damage that is not the result of a breach of warranty will not be corrected. No cosmetic repairs will be made. With respect to electrical and electronic parts or components not manufactured by Luminis (e.g. drivers, ballasts, power supplies, transformers, etc.), Luminis will provide a warranty equivalent to that offered by the manufacturer of the electrical or electronic components. Please contact the component manufacturers directly for replacements.

 

EFFECTIVE DECEMBER 2016